Privacy Policy

Koinstrap's Privacy Policy


This privacy policy sets out how Koinstrap ("Koinstrap, ks") and its subsidiaries (together referred to as "the Group") uses and protects any information that you give when you use ("the website" or "the site").

Koinstrap is committed to ensuring that your privacy is protected. In the event that Koinstrap (“we” or “us”) may ask you to provide certain information which you can be identified by when using this website and the app, then you can be assured that it will only be used in accordance with this Privacy Policy.

Koinstrap may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

About us

Koinstrap is the best marketplace to buy, sell, exchange and store your digital currencies in Africa.

Information that we collect

If you interact with registration, application, inquiry forms on the website (e.g. signing up for an account, namely in order to use our financial services, we collect and process this personal data for the purpose of providing services and information about our services to you.

We may collect the following information but not limited to:

1. full bank account name

2. contact information including email address and phone number

3. demographic information such as postcode, preferences and locations

4. other information relevant to customer surveys and/or offer

What we do with the information we gather to provide services to you

We require this information to understand your needs and provide you with better services, and in particular for the following reasons:

1. Internal record keeping

2. We may use the information to improve our products and services

3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. If you do not want to receive these emails, you may opt out by clicking on the unsubscribe link in our promotional emails

4. From time to time, we may also use your information to contact you for market research purposes

5. We may contact you by email or phone

6. We may use the information to improve the website according to your interests


We are committed to ensuring that your information is secured and encrypted. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as to safeguard and secure the information we collect online.

Two Factor Authentication

Two Factor Authentication (2FA) is an additional layer of security we have added to your account. When you enable 2FA, you will be required to enter a One Time Password (OTP) (which is a verification code we have sent to you for authentication purposes or generated on your google authenticator app), each time you login into your Koinstrap account. While we encourage you to enable this feature on every transaction, you may choose to disable the 2FA. However, if you choose to disable this feature, you agree that Koinstrap shall not be liable for any loss or damages incurred as a result of your action.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal information shared with us

If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible, using the address below. We will promptly correct any information found to be incorrect. You can quickly update this information from your dashboard once you’re logged in.

Persons under the age of 18

Our website and app are not intended for persons under 18 years of age. No one under age 18 may provide any personal information to or on the site. We do not knowingly collect personal information from persons under 18. If you are under 18, do not use or provide any information on this website or on or through any of its features, make any purchases through the site, use any of the interactive or public comment features of this site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

Who we are and details on how to contact us

Koinstrap is Koinstrap Technologies LTD and registered in Nigeria, we provide a marketplace that helps users trade and store digital currencies seamlessly here in Africa.

If you have any questions or concerns, you may contact us by writing to Koinstrap as set forth below.

To say hello or inquire about us and any of our products or concerns regarding this online privacy policy note, you may contact us by sending an email to [email protected].

We reserve the right to change this Online Privacy policy at any time.

Last modified: March 2019

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